Caroline Ramokgopa

Caroline Ramokgopa possesses extensive experience in incident management and service desk operations, currently serving as a Major Incident Reporting and Call Management professional at MultiChoice Group since September 2014. Additionally, Caroline has held the role of Retention Analyst & Call Coordinator at MultiChoice Support Services since September 2022, focusing on MAH Offer Provisioning and communication management. Previous experience includes serving as a Service Desk Analyst at Bytes Systems Integration, where skills in incident resolution and resource engagement were developed over a cumulative tenure. Caroline holds a Diploma of Education in Project Management from Boston City Campus, earned between March 2019 and June 2023, and completed a Bachelor's Matric in End User Computing Level 3 NQF at Gaseitsiwe High School from 2016 to 2020.