Gavin Owens

Gavin Owens is an experienced professional in quality assurance and compliance management, currently serving as a Client Journey Performance Manager at Altus Group since November 2017, where responsibilities include designing training documentation, leading call monitoring initiatives, and managing a team of junior assurance analysts. Previous roles span across notable companies such as CVS Business Rent & Rates Specialists, Ascent Performance Group Ltd, Blue Claims, and Virgin Media, where Gavin has developed and implemented quality control measures, conducted performance improvement plans, and managed compliance teams. Gavin holds an HND in Building Surveying from Liverpool John Moores University and is an affiliate member of the Chartered Quality Institute (CQI).