Michael Pepe Jr

Michael Pepe Jr has a strong background in customer service and call center management. Michael is currently working as the Vice President and Director of Customer Contact Center at Amalgamated Bank. Prior to this, they were the Customer Service Director at Homestead Smart Health Plans, where they successfully managed a team and implemented strategies to improve call quality and first call resolution. Before that, they served as the Assistant Vice President/Assistant Manager Customer Service-Call Center Operations at Investors Bank, where they expanded the call center and improved metrics such as abandoned rate and ASA. Earlier in their career, Michael held positions at New York Life Insurance Company, Strategic Procurement Services, and Thermo Fisher Scientific, where they demonstrated skills in customer service, negotiation, and order management.

Michael Pepe Jr attended West Orange High School from 1982 to 1985. Afterward, they studied Business Administration at Montclair State University from 1994 to 1995.