Hans van der Knaap

Managing Director, Contact Center Technology at American Airlines

Hans Van Der Knaap has a robust background in technology and management, currently serving as Managing Director for various departments at American Airlines, including Contact Center Technology, Employee Technology, and Enterprise IT Field Services. Prior experience includes senior management roles at Mattel, where responsibilities encompassed Strategic Infrastructure Projects and IT Client Services, as well as managerial duties in International I&T at Mattel Europe Holdings B.V. Earlier in career, Hans gained foundational experience as an Accounting Clerk at ABN.

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