Dave Rosenfeld

Dave Rosenfeld is an experienced management professional with a diverse background in workforce management and operations across various industries. Currently serving as the Manager of Workforce Management and Quality Support at American Eagle Financial Credit Union since December 2023, Dave has previously held positions including Director of Operations for South Windsor JSWT and Director of Call Center Operations at Statlinx, where oversight of healthcare call center operations emphasized a patient-first approach. With a solid history of enhancing customer service cultures, developing service models, and achieving key performance indicators, Dave has also contributed to notable roles at MARSHALLS INC, CT Pharmacy Direct, TicketNetwork, and Bobs Stores. Dave earned a BA in Marketing, Communications, and English from the University of Pennsylvania.