Gerise Kendrick

Identify Operations Servicenow Queue Manager at American Family Insurance

Gerise Kendrick is currently serving as the Identify Operations ServiceNow Queue Manager at American Family Insurance, where responsibilities include participating in Major Incident Management meetings and leading a team of operation specialists. Previously, Gerise worked as an IAM Operations Security Analyst, providing incident response and automation support. A strong background in customer service is demonstrated through roles at EC-United as Helpdesk Queue Manager and NRTC as Helpdesk Specialist, where operational efficiency and technical troubleshooting were key focuses. Gerise completed a Cybersecurity Apprenticeship at TryHackMe and has experience in various technical support and security roles across multiple organizations, including the Federal Reserve Bank of Chicago. Gerise is pursuing a Certificate in Cybersecurity and Leadership Management through Coursera, building on qualifications from Year Up and Computer Systems Institute.

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