Karen Pilley

Karen serves as Chief Revenue Cycle Officer at AON where she has oversight of the AON revenue cycle health, supports the development of end-to-end revenue cycle services, utilization management, payer contracting and government and managed care payer regulation and compliance.

Karen joined AON in June of 2022 and brings a proven background in healthcare revenue cycle for organizations like US Oncology, Cancer Treatment Centers of America and MAP Health Management. She was previously Chief Strategy Officer of Value-Based RCM responsible for implementing significant growth in the revenue cycle management business, including potential acquisitions of other billing companies and growth outside the behavioral health vertical.

Karen is an industry veteran with more than 40 years of experience in the areas of healthcare billing/collection, revenue cycle management, and government and managed care payer regulation and compliance. She has held positions with Virtual Radiology, a network of onsite and teleradiology physicians; SPI Healthcare, one of the largest global revenue cycle management organizations with more than 500 employees located in Chicago and Manila; and US Oncology, as the Vice President of Reimbursement Services for 13 years.

Karen holds a Bachelor of Science in Nursing from Lewis A. Wilson School of Nursing.