Michael Hays

Mr. Hays is General Manager of Epic Waters Indoor Waterpark in Grand Prairie, TX with over 20 years of experience in the aquatic amusement industry. He has played an instrumental role in opening and operating ARM's premier property as well as providing his wealth of operational knowledge with additional facilities within the company. From design through construction and into operation his ability to establish set guidelines and procedures has ensured successful startup operations.

Financially responsible while ensuring the guest experience is never affected has always been the driving force in his decision making and leadership. His operations continue to win service awards including acknowledgement from the World Waterpark Association. Along with these accolades his fiscal responsibility has ensured a positive return for the facilities that he has operated.

His dedicated focus to providing exceptional service and memorable experiences has continued to drive sales. He has trained and operated facilities across the country working for companies such as Schlitterbahn Waterpark and Resorts, Jeff Ellis and Associates as well as Marriott. He understands and equips his staff with the necessary training and understanding on how to provide a fun and enjoyable experience without the expense of neglecting safety.

Prior to managing Epic Waters Indoor Waterpark, Mr. Hays was Director of Operations for The Pump House at Jay Peak Resort, another retractable roof indoor waterpark. There he performed the role of managing all operations associated with the waterpark including, Admissions, Aquatics, Maintenance, and Food and Beverage. At the time it was the first indoor waterpark in the country with a curved retractable roof until Epic Waters opened in 2018.