Ariana Menezes

Ariana Menezes has a diverse work experience spanning several companies. Ariana currently works at americanas s.a. as the Head of Customer Success for Americanas Delivery. Prior to that, they worked as the Gerente de Estratégia e Performance for the same company. Before joining americanas s.a., Ariana worked at SKY Brasil as a Gestora de Processos e Implantações, where they were responsible for strategically improving customer experience through human and cognitive monitoring. Ariana also implemented Cognitive Monitoring, which provided fast and efficient diagnostics. Ariana's earlier experience includes working as a Coordenadora de Planejamento at Mutant, where they were in charge of strategic planning and production of Quality operations. Ariana also worked as an Analista de Implantação de Projetos Pleno at Voran Tecnologia, and as an Assistente de Planejamento at VOXLINE Contact Center, where they were responsible for traffic control, service level monitoring, and report analysis to improve client results.

Ariana Menezes has a diverse education history. In 2013, they attended SENAC and completed a course in Excel Avançado 2010, focusing on administrative skills. Later that same year, they enrolled at Centro Universitário Ítalo Brasileiro - Uniítalo, where they studied Processos Gerenciais (Management Processes) and graduated in 2015. In that same year, they also pursued a course in SQL Server at Cubo Tecnologia in the field of Information Technology. Recently, in 2021, Ariana pursued a post-graduate degree at Universidade Anhembi Morumbi, specializing in Gestão de Projetos (Project Management) and completed their studies in 2022.