Fernando del Olmo

Fernando del Olmo possesses a robust background in IT support, currently serving as the Technical Support Team Lead and Subject Matter Expert for NTT Data Services at Amgen since June 2018, focusing on incident management and knowledge article creation. Prior experiences include roles as a Helpdesk Technician at Archroma and Nestlé, where responsibilities encompassed incident management, software installation, and comprehensive device support. Fernando began a career in technical support at Grupo MASMOVIL, catering to business clients' technical issues. Academic credentials include a Licentiate degree in Spanish Linguistics and Literature from Universidad de Valladolid, participation in the Erasmus program at the University of St Andrews, and various IT certifications, including ITIL and Certified Scrum Master training.