Mark Zegarelli

Mark Zegarelli is an experienced professional in technical documentation and product management, currently serving as the Head of Developer Documentation at Amplitude since August 2023. Prior roles include Senior Manager of Technical Documentation at Segment, where Zegarelli successfully trained and mentored Technical Writers, reduced support tickets by four percent through improved documentation practices, and enhanced the process for customer-facing releases. Zegarelli's background encompasses significant positions at YouTech, Celtra, Inc., Pegasystems, and Sterling Commerce, showcasing a strong ability to streamline documentation processes, improve user experience, and manage product launches effectively. Zegarelli holds a B.S. in Technical Communications from Clarkson University.