Abbey Franck

Abbey Franck has a diverse work experience spanning over different industries. Abbey currently holds the position of Director of Call Center Operations at Apex Service Partners since March 2022. Prior to this, Abbey worked at Terminix for several years, starting as a Customer Service Manager in February 2014 and then progressing to Director - Customer Care Center from April 2017 to September 2019. In their last role at Terminix, they served as the Director of Service from September 2019 to March 2022, overseeing various operations, including Training, Quality, Staffing/Recruiting, and Customer Experience. Abbey was responsible for managing a team of 500+ indirect reports and a 53M annual P&L. Before joining Terminix, they worked at HealthPlan Services as a Customer Care Manager from July 2013 to January 2014. Abbey also gained valuable experience at Coca-Cola Refreshments, where they held various roles such as Customer Service Operations Manager from 2008 to 2013, Customer Support Supervisor from 2006 to 2008, and Training Facilitator from 2004 to 2006. Overall, Abbey Franck has demonstrated their expertise in call center operations, customer service, and team management over their extensive career.

Abbey Franck earned a Bachelor's degree in Business Administration and Management, General from the University of Tampa's John H. Sykes College of Business in the years 2001 to 2003. Following that, Abbey attended the University of South Florida and completed a Master's degree in Management, Leadership, and Organizational Effectiveness from 2006 to 2008.