Paulina Czuber

Paulina Czuber has a diverse work experience spanning various roles and industries. Paulina is currently the Director of Customer Experience at APG eCommerce Solutions, where they oversee the customer care teams and promotes a customer-focused culture. Prior to this, they served as the Head of Customer Care, managing the contact center operation and leading the customer care, performance analysis, KAM, and operational support teams. Paulina also has experience as a Customer Service Manager, where they established and led an offshore Customer Care team responsible for various functions.

In addition, Paulina has worked as an Encouraging Change and Transformation Coach at The Chapter Coach Training and Consultancy, where they worked with global brands and employees to facilitate change and create a quality and fun experience. Paulina also founded their own coaching business called The Naked Coach, where they emphasized honesty and openness in their coaching approach.

Earlier in their career, Paulina worked as a Learning, Development & Talent Manager at Aramex, implementing customer service strategies and managing employee development in the station. Paulina also had a role as a VIP Customer Service Manager at Aramex, handling customer complaints and ensuring adherence to service standards.

Before joining Aramex, Paulina was a Team Coach at H&M, where they provided leadership and coaching to a team. Paulina also worked as a Stock Acquisition Manager at Component Sense, where they acquired stock from international suppliers, managed customer accounts, and participated in business travel and meetings.

Overall, Paulina Czuber has a breadth of experience in customer experience management, coaching, and leadership roles, with a focus on driving high-quality service and promoting employee engagement.

Paulina Czuber has a strong educational background in business management and human resources. Paulina obtained an Honours Degree in Business Management and Human Resources from Edinburgh Napier University, where they studied from 2007 to 2010. Prior to that, they pursued a Higher degree in International Relations at the University of Nicolaus Copernicus Poland from 2006 to 2007.

In addition to their academic achievements, Paulina has also acquired various certifications to enhance their professional skills. Paulina completed a course in Supply Chain Logistics through Coursera in May 2022. In January 2018, they obtained a certification in Coaching and Developing Employees from Lynda.com. Furthermore, they completed courses on Working with Upset Customers, Why Developmental Theory Matters to Coaches, and Creating a Culture of Learning through Lynda.com in December 2017, November 2017, and September 2017, respectively.

Although specific information is not provided, it is mentioned that they have completed a Train the Trainer course through Total Success Training Ltd (UK) and a Transformative Coaching: Enabling Sustainable Change program through Coach Masters Academy. However, the specific months and years of completion for these certifications are not mentioned.

Overall, Paulina Czuber has shown dedication to their professional development through their educational achievements and certifications. Their academic background in business management and human resources, coupled with their diverse certifications, make their a well-rounded professional in their field.