Maria N Ghassemi

Maria N Ghassemi has a diverse work experience spanning over several companies. Maria N began their career as a Client Services Representative at Telus Mobility from 2006 to 2010. In 2012, they worked as an Account Manager at Clio and later transitioned to become the Partner Services Manager at BroadbandTV (BBTV) from 2012 to 2013. Maria N then became the Head of Partner Experience at BBTV from 2013 to 2014. Maria joined Trulioo, a fraud and compliance systems provider, as the Manager of Customer Success from 2014 to 2016. Maria N continued their Customer Success career at Lendesk, a mortgage industry CRM and loan origination system, as the Manager from 2016 to 2019. Currently, Maria holds the position of Head of Product, Corporate at Appara since December 2021, and previously held the roles of Director of Customer Success from 2020 to 2023 and Customer Success Manager from 2019 to 2020. Overall, Maria N Ghassemi has a strong background in customer success management and has played key roles in driving success and growth across various industries.

Maria N Ghassemi completed their Master of Business Administration (MBA) degree in Business from Simon Fraser University in 2012. Prior to that, they earned a Bachelor's degree in Psychology from the University of the Fraser Valley in 2006. In addition to their formal education, Maria obtained certifications in various areas, including "Delivering a world-class customer support experience" from Intercom in November 2021, "Certified Customer Success Manager (CCSM) Level 1" from SuccessHACKER in August 2018, and "Audience Growth" from YouTube in March 2014.