Brian O'Donnell currently serves as the Senior Director of Technical Support at Appgate since March 2015. Previously, Brian held the position of Director of Global Support at Wyless, where responsibilities included standardizing support processes across 19 global wireless carriers. Brian's experience also includes a tenure at mindSHIFT as the Regional Operations Director, managing a team of Systems Engineers for IT services in the greater Boston area, along with a role as Director of Customer Support focusing on hosted services for 80,000 users. Earlier career highlights include managerial positions at Paremetric Technology Corporation, overseeing Premium Services in North America and leading technical support operations in both Japan and Singapore. Brian O'Donnell earned a BS in Mechanical Engineering from Rensselaer Polytechnic Institute.
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