Giovanna Gago Blanc

Giovanna Gago Blanc's work experience includes a role as a Salesforce Support Manager & Administrator at Appinium starting in October 2022. In this position, they manage the day-to-day functions of the customer support department, handles escalated customer support issues, and ensures balanced team queue levels. Prior to that, they worked at Iguana Digital in 2020 as an Analista funcional. Their responsibilities included designing B2B marketing strategies, prospecting clients, and creating commercial documents.

Giovanna Gago Blanc attended Universidad de Guayaquil from 2017 to 2022, where they pursued a degree in Ingeniería with a focus on Sistemas de calidad y Emprendimiento. Giovanna obtained additional certifications throughout their education journey, including Salesforce Administrator from Salesforce in August 2022, Gesti\u00f3n de Proyectos con Metodolog\u00edas \u00c1giles y Enfoques Lean from Telefónica Educación Digital in June 2022, Diseño Web con HTML5 + CSS from Telefónica in September 2021, Fundamentos de Marketing Digital (40h) from Google Actíva in April 2021, and Six Sigma from CertiCap in December 2020. It is not specified when Giovanna enrolled in Trailhead by Salesforce or if they obtained a degree in it.