Piper Cason

Piper Cason is an experienced professional in customer experience and IT service management, currently serving as the Director of Customer Experience at Applied Value Technologies since July 2022. Piper focuses on understanding and enhancing the customer journey across various touchpoints. Prior roles include ITSM Product Manager at Applied Value Technologies, where Piper implemented processes that improved operational effectiveness, and a significant tenure at Reinsurance Group of America, Incorporated, as a Senior Customer Advocate and ITSM Manager, revitalizing ITSM teams and leading the ServiceNow Product Team. Earlier experience includes Help Desk Director and Help Desk Lead positions at Reinsurance Group of America, a Help Desk Team Lead role at Monsanto, and a Help Desk Associate position at Universal Studios. Piper holds a Bachelor of Science degree in Information Systems Business Management from Bellevue University and has an academic background in Liberal Arts from Cazenovia College and North Country Community College.