Harry Francis

Harry Francis currently serves as the Director of Instructional Design and Product at AppViewX, a role initiated in October 2024. Prior experience includes a tenure with Gainsight from February 2016 to October 2024, where Harry held the position of Director of Customer Operations, overseeing a collaborative Customer Success Team comprising Instructional Design, Training Operations, Sales Operations, Service Operations, Marketing Operations, and Customer Success Operations. Previous roles include Senior Manager of Instructional Design and Customer Operations at Gainsight, Marketing Program Manager at Pramati Technologies, and various instructional design positions at Cordys. Harry's educational background features an M.Phil in English Language Teaching and a Master of Arts from Osmania University, along with a Post Graduate Diploma from the Central Institute of English and Foreign Languages.