Richard Graham

Richard Graham is a seasoned quality analyst with extensive experience in customer care and compliance. Currently serving as a Senior Quality Analyst at Aptive Environmental since December 2019, Richard focuses on evaluating phone interactions to identify growth opportunities and promote continual improvement. Richard has held various roles, including Quality Assurance Legal Compliance at Vivint Smart Home and Customer Care Specialist at Hoaloha Jeep Adventures, where contributions were made to enhance the company's social media presence. Richard's earlier experience includes roles at InterContinental Hotels Group, eBay, American Express, and CenturyLink, showcasing a strong background in customer service and relationship management. Academically, Richard holds a Bachelor of Science in Public Relations from Utah Valley University and an Associate's Degree in Communication from Salt Lake Community College.