Natalie Wlock

Natalie Wlock is an accomplished professional with extensive experience in project management and customer support within the software industry. Currently serving as a Project Coordinator at Aquatic Informatics, Natalie manages various project management activities, ensuring the accuracy of project tracking and scheduling. Previous roles include Customer Support Team Lead, where Natalie defined business strategy and led customer escalations in an agile environment, and Technical Customer Support Specialist, achieving high customer satisfaction metrics. Earlier experience includes serving as Technical Operations & Training Coordinator at Pacific Resolutions and multiple roles at Safe Software, including Customer Education & Community Manager. Natalie's educational background includes a Bachelor of Science in Health Sciences from Simon Fraser University and an Advanced Diploma in Geographic Information Systems from the British Columbia Institute of Technology. Additional training includes essential management skills and leadership presentation from UBC Sauder School of Business.