Adriana Milena Perez Moreno

Adriana Milena Perez Moreno is an experienced professional in customer service and quality management, currently serving as an Analista del servicio al cliente at Empresa de Acueducto y Alcantaillado de Bogotá ESP since September 2013. Prior roles include Jefe de Calidad y Formación at ANDICALL SAS, where Adriana designed and implemented quality systems based on COPC and ISO 9001 standards, and Coordinador de Calidad at People Contact, responsible for managing monitoring systems and ensuring quality standards compliance. Additionally, Adriana held the position of Jefe de Calidad at Andicall, focusing on quality management systems for contact centers. Adriana's educational background includes degrees in social skills for business from Universidad del Rosario, tools for productive transformation in the contact center and BPO sector from EAN, and a degree in Business Administration from Universidad Piloto de Colombia.