Janaína Pereira

Janaína Pereira is an accomplished professional in the field of conversational design and AI governance, currently serving as Coordenadora de Experiência de Atendimento - Curadoria de IA generativa at Itaú Unibanco, where Janaína oversees chatbot and voicebot experiences. With a progressive career that includes roles such as Design Manager at PicPay and Chapter Founder of Women in Voice Brasil, Janaína has extensive experience in managing teams, developing conversational interfaces, and teaching design principles. Janaína has also held significant positions at companies like Mutant and Genesys Prime, where contributions included enhancing user experience and leading design initiatives. Educated with a postgraduate degree in Roteiro Audiovisual from Centro Universitário Senac and a Bachelor's in Communication from Universidade São Judas Tadeu, Janaína combines a strong academic background with hands-on expertise in the rapidly evolving landscape of voice user interfaces and conversational AI.