John Hendrock

John Hendrock has a diverse work experience in the healthcare industry spanning over several years. John currently holds the position of Director of IT at ARC Health, a role they have been in since February 2023. Prior to this, from February to December 2022, they worked as the Director of Business Applications and Integrations at US Acute Care Solutions.

From 2011 to 2022, John served as the Director of Business Applications and Integrations at Alteon Health. Here, they were responsible for designing and implementing an internal Revenue Cycle Management department. John selected and integrated software solutions to create an efficient and automated workflow, focusing on ease of future integrations and adaptability to changing business needs.

Before Alteon Health, John worked at LightSpeed Technology Group as the Director of Operations from February 2010 to February 2011. In this role, they led the Customer Success Team and acted as a client advocate to enhance service functionality.

From 2001 to 2010, John held several roles at MedData, including System Analyst, Director of IT, and Director of AR. John managed IT operations, implemented technology-based solutions, and served as the HIPAA Security Officer. Additionally, they brought new clients to the company.

Prior to MedData, John worked at PHS Physician Management of Ohio as the Manager of Physician Billing/Information Technology from April 1996 to July 2001. John redesigned their Practice Management Software to improve efficiency and led the Revenue Cycle Management and IT departments for the organization.

John's earliest work experience was at Northcoast Healthcare Management, where they held the positions of AR Representative, Senior Account Manager, and Computer Operator from September 1992 to June 1995. In this role, they managed collections, established write-off standards, and handled claim denial management.

Overall, John Hendrock brings extensive knowledge and expertise in IT, business applications, integrations, revenue cycle management, and operations to their current role.

John Hendrock obtained a Bachelor's degree from the Cleveland Institute of Technology in 1991. John also holds additional certifications including ITIL 4 ® STRATEGIST Direct, Plan and Improve obtained in 2022 and ITIL® 4 Foundation CPD obtained in 2021 from AXELOS Global Best Practice.