Chris Frappier

Chris Frappier is an accomplished Director of Customer Success at Armis, leading multiple premium programs and managing teams of technical Customer Success Managers (CSMs) with a focus on the public sector and Eastern North America, collectively overseeing over $10M in Annual Recurring Revenue (ARR). With a career spanning various roles in customer success and technical support across notable companies such as JASK and Cybereason, Chris has developed expertise in customer relationship management, security protocol implementation, and team training, achieving the highest Net Promoter Score (NPS) among Customer Success regions. An advocate for diversity and inclusion, Chris has been recognized as a finalist for the "Embrace Diversity and Inclusion Award" at Armis and has an educational background that includes credentials from the Harvard Kennedy School and a Graduate Certificate in Information Security Management from Northeastern University. Currently enrolled in a Master of Science program in Security Studies at the University of Massachusetts Lowell, Chris is poised to deepen knowledge in critical infrastructure protection.