Kamalakannan Parthasarathi

Kamalakannan Parthasarathi currently serves as the Vice President & Head of Contact Center Operations at ARRISE BPO SOLUTIONS, overseeing growth for contact center operations with over 1200 FTEs across India and managing collections for multiple financial sectors. Previous roles include Assistant Vice President - Operations at Arrise BPO Solutions Pvt Ltd, Senior Manager - Operations at Teleperformance, Manager - Analytics & Consulting at Concentrix, and Assistant Manager - Operations at Tata Consultancy Services, each contributing to extensive experience in operational management, collection processes, performance analytics, and customer lifecycle management. Kamalakannan holds a Bachelor of Engineering in Electrical and Electronics Engineering from Rajalakshmi Engineering College.