Russell Catton

Russell Catton is an experienced IT professional currently working as a 3rd Line Technical Support at Arrow Business Communications since April 2023. Prior to this role, Russell served as a 2nd Line Technical Support at Pescado from January 2020 to April 2023, and as a Desktop Support Officer at Cyngor Sir Ddinbych – Denbighshire County Council from July 2017 to January 2020, where duties included providing 1st and 2nd line IT support for over 4000 employees while adhering to ITIL standards. Earlier experience includes positions as a Finance Assistant at NEWCIS (February 2015 - July 2017) where technical skills contributed to IT policy and process development, a Digital Assistant at the Department for Work and Pensions in late 2014, and an Error Report Verification role at MoneySuperMarket.com in April 2009. Russell holds a Bachelor of Science (BSc) in Computer Information Systems from Bangor University, obtained between 2011 and 2014, and completed education at Hawarden High School 6th Form from 2008 to 2010.