Ajay Kumar

Dr. Ajay Kumar is a seasoned professional in customer success and education with extensive experience across multiple organizations. Currently serving as Customer Success Leader at Beyond since February 2024, Dr. Kumar has been a Senior Art of Living Faculty since March 2013, specializing in programs such as the Happiness Program and Art Excel for children. Previously, roles include Head of Customer Success at Katalon, where management of an international team and oversight of over 1,000 accounts were crucial, and Manager of Customer Success and Customer Experience at Twilio, focusing on APJ and EMEA regions. Dr. Kumar's background also includes leadership positions at Zscaler and Cisco, where key achievements involved driving account renewals, managing large enterprise accounts, and implementing process improvements. Education comprises a Bachelor of Technology in Telecommunications Engineering from RV College of Engineering and ongoing doctoral studies in Customer Service Management at the Swiss School of Business and Management.