Erin Saito

Erin Saito is an experienced leader in customer operations and experience, currently serving as Head of Customer Ops and Director of Customer Experience at Art Storefronts since July 2020. Saito previously held the position of Director of Guest Experience at The Guild from May 2019 to July 2020 and spent nearly a decade at BuildASign.com, where roles included Sr. Manager of Customer Experience and Customer Service Manager. Throughout a career that began at Coldwell Banker United, Realtors as Office Manager, Saito has demonstrated the ability to maintain high customer satisfaction scores, align cross-functional teams for strategic initiatives, implement software updates, and develop team culture and performance metrics to position companies as leaders in customer service.