Shawn Hilditch

Shawn Hilditch is an experienced professional in customer success and solutions engineering, currently serving as a Senior Solutions Engineer at ASAPP since October 2020. Hilditch's role involves enhancing customer and agent experiences through an AI-native platform for Fortune 100 companies. Previously, Hilditch worked at ServiceChannel as a Gainsight Administrator and Senior Director of Customer Success, focusing on customer value and analytics. Hilditch is the President of Hilditch Consulting Services, offering consulting in sales and IT management. Other roles include VP of Solution Engineering at XSELL Technologies, Principal Sales Engineer at Nuance Communications, and various positions at TouchCommerce and Moxie. Hilditch holds an Honours BSc in Computer Science and Computer Engineering from Wilfrid Laurier University.