Laily Nurjannah

Laily Nurjannah is a skilled professional with diverse experience in customer service and education. Currently serving as a Contact Center Agent for Bank Jago at PT. ASIA OUTSOURCING SERVICES since June 2023, Laily previously worked as a Dispute Return Refund specialist at Shopee from February to April 2023. Prior experience includes a role as a Customer Engagement Champion for J&T Express at PT VADS Indonesia from December 2021 to January 2023, alongside educational roles such as Pembinaan PAUD and Pendidikan NonFormal with Dinas Pendidikan Kabupaten Klaten in mid-2019 and a private tutor at Kasyafa Bimbel from August 2018 to March 2019. Laily's early career also featured an internship focused on entrepreneurship at the Koperasi Mahasiswa Universitas Negeri Yogyakarta in early 2017. Laily holds a Bachelor of Education degree in Administration of Special Education from Yogyakarta State University, earned between 2016 and 2020.