Olivia Saville

Olivia Saville is a Customer Journey Manager at ASOS.com, where since July 2010, Olivia has established and led groundbreaking end-to-end customer experience (CX) journey management initiatives, collaborating with cross-functional teams to enhance customer interactions from browsing to post-purchase. Previous roles at ASOS include CX Measurement Manager, where Olivia focused on voice of customer surveys and representation in senior forums; Customer Improvement Manager, where Olivia's leadership led to the team winning the ASOS Aces Award; Process & Communication Lead, enhancing global CX operations; and People Partner, overseeing a multilingual workforce within CX operations. Prior to ASOS, Olivia worked as an HR Advisor for Unipart. Education includes a Master of Law obtained in 2010, and a Certificate in Personnel Practice with a merit classification.