Kyle Metcalfe

Kyle Metcalfe has extensive experience in sales and customer care, currently serving as Sales Manager for Business Accounts at Charter Communications since September 2011. In this role, Kyle specializes in B2B prospecting, cold-calling, and networking, focusing on high-speed internet, mobile, landline, and TV services. Previously, Kyle managed a team of 25 as a Customer Care Tech Support Escalation Supervisor, addressing complex customer inquiries and overseeing support for over 400 service representatives. Additional roles at Charter Communications included Supervisor of Customer Care and Personal Solutions Advisor. Kyle co-owns Asset Marketing Systems, contributing to effective customer service and advanced technical support. Educational background includes studies at Cuyamaca College from 2008 to 2011. Proficiencies encompass WebEx, Skype, Microsoft Office, and data tracking.