Nergi̇z Topuz

Nergiz Topuz has extensive experience in performance management and quality assurance within call center operations, serving as the Performans Yönetimi Müdürü at AssisTT since June 2009, where responsibilities include tracking and analyzing performance and sales incentive models, managing performance budgets, and developing management dashboards. Previously, Nergiz held roles as Kalite Müdürü, Kalite Kıdemli Uzman, and Kalite Uzmanı, focusing on evaluation, reporting, and customer process design using advanced speech analytics tools. Nergiz's educational background includes a Bachelor's degree from Ankara University, expected in June 2024, and a Master's degree in Biology Education from Gazi University.