Diane Lundin

Diane Lundin is an accomplished professional with extensive experience in customer experience and support, currently serving as the Director of Customer Experience at The Associated Press since April 2006. In this role, Diane leads a diverse team, achieving high customer satisfaction ratings and retention rates while providing exceptional technical support for AP Workflow Solutions products. Diane's previous roles at The Associated Press include Training and Support Manager, Training Manager, and News Production Specialist, where responsibilities spanned team leadership, customer relationship management, and project implementation in media environments. Earlier career highlights include managing box office operations at Central Piedmont Community College, production roles at WCCB, and leadership positions at Waterman Broadcasting of Florida LLC. Diane holds a Bachelor of Arts in Communications from Eastern Illinois University.