Colette M.

Colette M. has accumulated extensive experience in healthcare coordination and customer service roles, currently serving as a Sleep Patient Coordinator at At Home Medical Products, Inc. since September 2018, where a first-call resolution rate of 85% exceeds company targets. Prior to this role, Colette worked at Cigna from October 2015 to December 2017 as a Medical Intake Coordinator and Administrative Assistant, successfully managing 100% of patient admissions and enhancing process efficiency by 25%. Colette's career began at Verizon Wireless from December 2008 to March 2010 as a Phone Technician, focusing on phone updates and billing calculations. Colette holds a Bachelor of Applied Science in Psychology from Kean University, earned between 2013 and 2015.