Melissa Douglas is an experienced professional in client strategy and account management, currently serving as Principal Client Strategy Manager at Attentive since November 2020. Previously, Melissa held various roles, including Client Success Director at Acoustic and Senior Client Success Manager at Silverpop, where notable achievements included consistently exceeding contract extension rates and managing enterprise-level client relationships. With a strong background in driving adoption of SaaS products and securing client renewals, Melissa has successfully managed accounts for prominent organizations such as The Coca-Cola Company and Bank of America. Holding a degree in Management, Marketing, and Information Technology from Georgia Institute of Technology, Melissa has demonstrated a commitment to client success and revenue expansion throughout a progressive career.
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