Tim Rattle

Tim Rattle is an experienced professional in service delivery and customer success, currently serving as the Service Delivery Lead at Aurora Energy since October 2022. In this role, Tim ensures that core technology services are delivered to agreed standards and engages with service owners to maintain service health. Prior to this position, Tim was the Head of Customer Success at Edalex from March 2016 to October 2022, and previously held the role of International Support Manager at Pearson, overseeing global support operations across multiple regions. Additional experience includes serving as Support Manager at The Learning Edge International and as Support Engineer Team Leader at Etech Group.