Gracie Ofslager

Gracie Ofslager is an experienced Program Manager at Automattic, specializing in Research & Analytics since June 2015. In this role, Gracie leads partnership teams, driving alignment on business strategy and focusing on efficiency gains, growth, and customer retention. Gracie is skilled in strategic analysis, creating custom metrics to pinpoint areas for product improvement. Previous positions include managing customer onboarding for WordPress.com Business Plan clients and serving as a Happiness Engineer, where customer feedback was synthesized to enhance product development. Prior to Automattic, Gracie held roles in content strategy and marketing at Happy Grasshopper, Capital One, and Renegade Armor, as well as working as an Academic Tutor at the University of Mary Washington Writing Center. Gracie holds a Bachelor of Arts in English Literature & Latin Literature from the University of Mary Washington.