Abhishek Ojha

Abhishek Ojha is a seasoned professional in conversation design, currently serving as a Senior Conversation Designer at Avaamo since August 2024. Prior to this role, Abhishek held similar positions at Digit88 Technologies and CAW Studios, where responsibilities included designing conversation flows for AI-powered bots and analyzing interaction hierarchies informed by UX research. Experience at EXL involved creating seamless user interactions and bot personas, along with NLP training on the Amelia platform. Abhishek's earlier roles at HSBC and Unisys India as a Conversational Designer and Customer Service Representative, respectively, provided a strong foundation in customer interaction. Abhishek's career began in chat support at Concentrix and includes an educational background in Business/Commerce from Gulmohur High School.