Imran Ali

Imran Ali is an experienced professional in customer excellence and success management, currently serving as Senior Manager of Customer Excellence at Avalara since September 2020. Previously, Imran held the role of Senior Manager Customer Success at AfterShip and has extensive experience at Veritas Technologies LLC, where responsibilities included overseeing a 45-member team and driving customer service efficiency. Imran started the career at Hutchinson 3 Global Services Pvt Limited, focusing on service level agreements and customer resolutions. Earlier positions included leading sales teams at Explore And Do Technologies Pvt. Ltd. and Wipro Bpo Solutions Limited, along with a customer service associate role supporting Hewlett Packard clients. Imran holds an MBA in Information Technology from Symbiosis Centre for Distance Learning and a B.Com in Commerce from Bhowanipore College.