Sonia Cassola

Sonia Cassola has extensive experience in service delivery and change management, currently serving as a Service Delivery Manager at Avaloq Sourcing (Switzerland & Liechtenstein) Ltd since February 2006. Sonia specializes in incident management, problem resolution, and collaboration with stakeholders to ensure efficient service delivery. Previous roles include Training & Change Manager Stream Leader, where responsibilities encompassed creating training strategies and leading change management initiatives, and Senior Account Consultant & Quality Officer, focusing on quality performance and improvement measures. Earlier career milestones include positions in test management and consulting at various companies, including TXT e-solutions, Fastweb, and H3G, along with a foundational education in Chemical Engineering and Banking and Finance.