Erik Johnson

Erik Johnson is an experienced Technical Support Analyst at Avanti Press, with a tenure beginning in October 2007. Responsibilities include evaluating and implementing feature requests and bug fixes for a custom ERP system, as well as coordinating the Help Desk and providing analytics to the IT Manager. Prior to this role, Erik served as a Client Services Representative and achieved promotion in 2009, resolving Help Desk requests and addressing software and hardware issues. Erik's background also includes a brief tenure as an Undergraduate Researcher at the University of Michigan-Dearborn, where contributions involved developing tools for 3D reconstruction of x-ray CT slices and LIDAR simulation. Earlier experience includes working as an IS Analyst and Office Clerk at LandAmerica Financial Group, providing technical support to multiple offices in Michigan and customer service for the tax department. Erik earned a Bachelor of Science in Computer Science from the University of Michigan-Dearborn, following studies at Schoolcraft College.