Yolanda van Den Heever

Yolanda van den Heever has extensive management experience in the insurance sector, currently serving as Manager of Alternative Channels at AVBOB South Africa since April 2010, where responsibilities include implementing policy services strategies, managing performance metrics, and overseeing operations support functions. Prior roles at AVBOB included Operations Support Manager and Outbound Call Centre Manager. Yolanda has also held managerial positions at Metropolitan and Sage Financial Group, focusing on operational management, staff training, and client relations. An educational background includes a Bachelor of Technology in Language Practice and various qualifications in business management and marketing from institutions such as Tshwane University of Technology and MANCOSA.