Cherisse Johnson

Cherisse Johnson has more than a decade of experience in customer service roles. Cherisse began their career in 2008 as a Customer Service Representative at jcpenney before moving on to The GAP, Inc as a Tier 1 Customer Service Representative in 2009. In 2010, they worked as a Customer Service Representative at Verizon Wireless for a few months. In 2012, they joined Press Enterprise as an Advertising and Subscriber Services Representative until 2014. Cherisse then joined the Las Vegas Review-Journal, where they held various roles, including Retention Manager and currently, Customer Service/Retention Director. In their current role, they are responsible for all aspects of customer service and retention, focusing on increasing customer engagement and improving overall experience.

Cherisse Johnson attended American River College from 2006 to 2008, where they earned an Associate of Arts (A.A.) degree in General Studies and Liberal Studies. Following this, they pursued further studies at California State University-Sacramento from 2008 to 2010, obtaining a Bachelor of Arts (B.A.) degree in Psychology.