Vladimer Berdan

Vladimer Berdan is an experienced Workforce Management Analyst at Aventus since November 2021, previously serving as a Workforce RTA at Nearsol Convergent from September 2019 to October 2021. In these roles, Vladimer has effectively managed call volume, daily attendance, and program break schedules, while ensuring compliance with service level agreements. Responsibilities include collaborating with operations teams to enhance delivery processes, generating ideas for service improvement, and producing various internal reports. Vladimer utilizes trends and data to forecast operational requirements and contributes to project-related tasks as needed.