Cathriona Sheppard Bbs Qfa Rpa

Cathriona Sheppard BBS QFA RPA is an experienced professional in the pensions and financial services sector, currently serving as the Master Trust Pensions Manager - Customer Experience at Aviva since January 2019. Previously held various leadership roles at Aviva, including Team Lead for Group Pensions, Life Existing Business, Broker Service Centre, and Customer Service Centre. Prior to Aviva, Cathriona worked at Friends First as Team Lead for Customer Services and as a Senior Life & Pensions Administrator. Cathriona began the career at Friends First as a Broker Sales Consultant. Additional experience includes a role as a Banking and Financial Services Recruitment Consultant at Hudson. Educational qualifications include a Bachelor of Business Studies from Galway-Mayo Institute of Technology, a Qualified Financial Adviser designation and a Diploma in Retirement Planning Advice, both from University College Dublin.