Fidelma Haward

Fidelma Haward has over 16 years of experience in customer service and operational management. Currently serving as the GI Customer Insight Lead and previously as Customer Experience Manager at Aviva since January 2007, Fidelma is responsible for handling high-profile GI complaints within the CEO department. Prior to joining Aviva, Fidelma worked as an Operating Supervisor at Metroline Ltd from January 2000 to January 2007, managing operations within London Transport. Educational qualifications include A Levels, a BTEC in Operational Supervision, C&G Level 3 in Computer Applications, and GCSEs in Maths, English, Chemistry, and Physics, all with grades C and above.