Tracy Wilks

Tracy Wilks is a seasoned professional with extensive experience in customer engagement and experience management. Currently serving as the Customer, Community & Engagement Manager at Avove Ltd since August 2010, Tracy has been instrumental in enhancing customer interactions. Previously, as the Customer Experience Area Manager at Amey from August 2010 to April 2022, Tracy focused on managing customer expectations and improving service delivery across operations. Earlier in Tracy's career, as a Development and Support Officer at Redcats (UK) Limited from August 2002 to August 2010, responsibilities included developing a quality mechanism for various functions within the contact center and facilitating its implementation through thorough assessment and feedback. Tracy's education was completed at Outwood Grange.