Gary Jackson

Gary Jackson is an accomplished leader in customer experience and operational strategy, currently serving as the Director of Client Success at Amber since August 2024. Jackson has a robust background, including roles at Awards International as the Independent Chair and Board Member of the Customer Experience Advisory Board. Prior to that, significant contributions were made as the Group Director of Customer Experience & Marketing Communications and Group Director of Customer & Communities at Mears Group PLC, where strategic service development and customer-focused culture transformation were prioritized. Earlier experience includes leadership positions at Balfour Beatty, adidas, and Reebok, emphasizing customer service enhancement, operational delivery, and performance improvement. Educational qualifications include a Post Graduate Diploma in Business Management from Loughborough University and a BSc (Hons) in Business Studies from Lancaster University.