Jamie Clay

Jamie Clay has a diverse work experience spanning various roles in the IT industry. They started their career as a Senior Service Desk Analyst at Barclays Bank in 2006 before moving on to Torex, where they worked as an IS Service Desk Analyst. In 2011, Jamie joined MICROS Systems Inc as an MIS Business Analyst, where they played a key role in implementing various projects and leading delivery.

From 2013 to 2015, Jamie worked at ONI plc as a Service Delivery Manager, focusing on change management, service transition, and client relationships. They successfully improved service levels and relationships for key accounts while introducing new processes and managing service levels.

In 2016, Jamie joined Countrywide Plc as a Service Relationship Manager, where they improved relationships with vendors and delivered service improvements through process design and implementation.

From 2018 to 2019, Jamie worked at MSGD as a Service Delivery Manager, where they designed and delivered digital marketing services to increase customer retention and recurring revenue.

In 2021, Jamie worked as a Mobile Test Unit Operative at NHS England and as an IT 1st-Line Support Officer at Vale of Aylesbury Housing.

Most recently, in 2022, Jamie held the role of an IT Support Technician at AFFINITY TRUST, primarily providing remote support to over 1,200 users. They also explored process automation using Powershell scripts and AutoHotkey in this role.

Currently, Jamie is working as an IT Service Desk Analyst at Away Resorts Ltd.

Jamie Clay attended Vandyke Upper School and Community College from 1991 to 1996, where they studied English Language. In addition to their formal education, Jamie has obtained several certifications, including Microsoft Certified 365 Fundamentals (MS-900) from Microsoft in August 2021, Microsoft Certified Azure Fundamentals (AZ-900) from Microsoft in December 2019, Introduction to Data Studio from Google in May 2019, EXIN BCS SIAM™ Foundation from EXIN your ICT competence partner in March 2018, Lean Organisation Management Techniques - Level 2 from NCFE in June 2016, and ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice in June 2012.